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SADDLE
TRIAL POLICIES
We're
happy to send you a saddle on trial as long as you understand
and agree to the following policies. PLEASE READ THE FOLLOWING. IN TAKING A SADDLE ON TRIAL, YOU ARE AGREEING TO THE TRIAL POLICIES.
Your
saddle trial period lasts for one week from receipt of saddle,
unless you have made other arrangements with us. Please
email with the tracking number of the saddle when/if you
ship a saddle back. Do not return a saddle using the postal service; use only UPS or Fed Ex.
You
are encouraged to girth up the saddle and ride in it so
that you can correctly evaluate the fit. However, the integrity/condition
of the flaps must be maintained. An easy technique to protect the flaps: lift the upper flap and slide the leathers onto the stirrup bars so that, when the flap is put down, the leathers are sandwiched between the upper and lower flap. If a saddle is returned
with signs of abrasion on the flaps, there will be a restocking
fee of 25%. Please wipe off dirt before returning.
In
some cases, we may accept a saddle back after you have already
purchased it. In this case, there will be a restocking fee
of 25%. Remember, if the saddle shows signs of wear, we
cannot sell it again for full price.
If
you wish to EXCHANGE a saddle for a different size after
you have purchased it, for any reason, you can contact us
about this option. An exchange might be possible if you
have continued to ride with wrapped leathers and have taken
excellent care of the saddle. The restocking fee will apply
unless the saddle looks brand new.
However,
in most cases, a saddle will not be taken back, and we
encourage you to post your saddle for sale on internet
sites. There is a huge demand for wide tree saddles, and
you shouldn't have any difficulty finding a buyer!
Please
be sure that you follow our instructions for evaluating
fit and comfort, including girthing up and sitting in the
saddle (very important), even if you ride without leathers
for a while. In this way, you'll be more certain that you
are making the right choice for you and your horse.
IMPORTANT: Remember that you are responsible for making the decision on fit (tree width, seat size). Remember too that although Duett and its dealers can help with advice, the decision to purchase is yours, and once the purchase is made, the saddle is yours. If you decide at some future date that the saddle's not right for you or your horse, for any reason, understand that you will need to sell it on the open market.
We are a fairly small company which keeps close tabs on our inventory. When customers want to return saddles long after the purchase, this plays havoc with our inventory and ordering system, and we unfortunately can't accomodate such requests.
A saddle fitter can help you evaluate your saddle and make your decision. Also, it is not uncommon for a saddle to require flocking adjustments--saddles are flocked to fit a "hypothetical horse," and if your horse's topline differs, you may find the saddle does not sit quite as nicely on the horse as you wish. In this case, we suggest that you contact a saddle fitter to determine if a flocking adjustment will improve fit.
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